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Frequently Asked Questions

Store Policy

Looking for more info about one of our luxury products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

Shipping Policy

At Palace Pursuit, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Majority of our items are processed time 1-4 business days. Our estimated delivery time vary due to COVID-19 shipping time frames. Our typical time frame range differ between Domestic and International. We are based in the U.S. Our typical time frames for Domestic shipping times are 3-4 business days. Our typical time frame for Domestic is 7-15 business days. These are not guaranteed on the arrival of your package. Please go of your shipping confirmation details.   Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! 

Return & Exchange Policy

Most of our items follow a  14-day return policy  that they would like to return an item. The item must be undamaged, unworn, and unused with tags still attached within 14 days of the notification that the item will be returned.

Any damaged or defective items as long as the claims are placed within the agreed upon 5 days of the item being received. Your item can be returned for an exchange. Please contact us at: for more questions or concerns. 

Customer Care

At Palace Pursuit, we believe are customers are important and essential to our business. That's why we prioritize each customer transcation. We want to ensure a high quality and stress free shopping experience. If you disagree with any of our products or items, we will take in your considerations. Understand, we have carefully considered and chosen each items on your site.


If you have any questions, concerns, and need support please reach out to us. Palace Pursuit overall mission is to ensure their customers are taken care of  and providing high quality service. We understand the importance of each unique customer and value providing your exceptional service.

Privacy & Safety

At Palace Pursuit, Privacy & Safety is essential to running our business. Your user’s privacy is of the highest importance to your business. We ensure safety to browse our website. We want you to feel safe whether you're browsing on our website or shopping our future store. To learn more about how we collect your privacy information, use data, and cookies. Click this link to learn more. 

Payment Methods

- Credit / Debit Cards

- Square reader