Landscape with Animals

Frequently Asked Question 

Orders and Shipping

What is the estimate processing time for orders?


At Palace Pursuit, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Majority of our items are processed time 1-4 business days.




How long does it take to recieve my order?


Our estimated delivery time vary due to COVID-19 shipping time frames. Our typical time frame range differ between Domestic and International. We are based in the U.S. Our typical time frames for Domestic shipping times are 3-4 business days. Our typical time frame for Domestic is 7-15 business days. These are not guaranteed on the arrival of your package. Please go to your shipping confirmation for more details. ​​​​​​




Can I cancel or update changes on my order?


This may be possible. Please reach out to support@palacepursuit.com as soon as possible so we can find a solution for you and your order.




Where can I track my order?


In order to track your order, you must log into your account to see your recent order history and then you will be able to view your tracking information.





Refund and Exchanges

What is the return policy for items bought?


Most of our items follow a 14-day return policy if the item is allowed for returns. No customized items are avaliable for returns. The item must be undamaged, unworn, and unused with tags still attached within 14 days of the notification that the item will be returned. We do offer free return postage for only US orders, any other order placed outside of the US will be required to pay for return postage label.




What happen if I receive a damaged item?


Any damaged or defective items as long as the claims are placed within the agreed upon 2 business days of the item being delievered then the selected may be able to exchange for the exact product. Your item can be returned for an exchange. If the inquiry is after 2 business days, no return will be avaliable. Please contact us at: support@palacepursuit.com for more questions or concerns.




What is the exchange policy?


We are happy to offer exchanges on any of our items whic follow a 14-day exchange policy. The item must be undamaged, unworn, and unused with tags still attached within 14 days of the notification that the item will be returned back. Once the item is returned back to us, we will provide a credit in the exact amount.





Product and Sizing

Is it possible to use more than one discount code at a time?


No we do not allow multiple discount code offers at one time during check out.





Payment and Promo

What payment options do you accept?


Currently, we accept Mastercard, Visa, Discover, American Express, and Paypal. We are currently looking to add more payment options in the near future.




Is it possible to use more than one discount code at a time?


No we do not allow multiple discount code offers at one time during check out.





Manufacturer and Sustainability


Nonprofit Partners


Other